Guest Service Agent
Frankfurt (m/f/d)

Your Tasks:

  • Be the first point of contact for our national and international guests
  • Carry out check-ins and check-outs
  • General reception duties / administration
  • Entering reservations into our PMS systems (Protel)
  • Processing of all activities arising in the course of the shift
  • Taking over own projects in coordination with the supervisor
  • Examination of turnover tax returns
  • Acceptance and processing of guest complaints
  • Processing of accounts receivable

Your Profile:

  • First experiences in guest relations
  • Comprehensive knowledge of German and English
  • Motivated and responsible work
  • Willingness to learn new things

We Offer:

As a family business, THE FLAG sees itself as a host. Together as a team, we want to offer people a home that is specially tailored to their needs. To do this, we are looking for new colleagues who are enthusiastic about other people. That's why we pay you fairly and adequately not only for you performance and experience. We work in flat hierarchies and want us all to be able to grow with our tasks. In addition, with our three different business areas, we can always give you the opportunity to look beyond your own horizon.


  • 30 days vacation
  • Unlimited employment contract
  • Optional public transport connection
  • Employee rates at all THE FLAG hotels
  • Employee discounts at countless cooperation partners
  • Your buddy is there to support you from the beginning for all onboarding topics and beyond
  • Bonus for "Employees-recruit-employees"
  • Employee events
  • Free use of our gym
  • Regular feedback culture

contact person

Miriam Ouadah

Head of Human Resources