Your main tasks in co-operation with the Front Office Manager:
- Management of shifts, including taking care of arrival and departure formalities and cash management
- Ensuring professional complaint handling
- Familiarisation of new team members and our trainees at reception
- Coordinating and ensuring smooth operations at the front office
- Professional and warm welcome as well as optimal care for our guests
- Completion and control of F/O daily tasks
- Work at the front office in operational business in the early and late shift, also at weekends
Your profile:
- Open and cordial person
- Host with passion and always with fun and a positive mindset
- Professional experience in a similar environment
- Flexibility and assertiveness
- Good knowledge of German and English, any other foreign language an advantage
- Knowledge of Protel is an advantage
We offer:
As a family business, THE FLAG sees itself as a host. Together as a team, we want to offer people a home that is specially tailored to their needs. To this end, we are looking for new colleagues who are enthusiastic about other people. That's why we don't just pay you fairly and appropriately for your performance and experience. We work in flat hierarchies and want us all to be able to grow with our tasks. In addition, with our three different business areas, we can always give you the opportunity to think outside the box.
Benefits:
- 30 days vacation
- Unlimited employment contract
- Optional public transport connection
- Employee rates at all THE FLAG hotels
- Employee discounts at countless cooperation partners
- Your buddy is there to support you from the beginning for all onboarding topics and beyond
- Bonus for "Employees-recruit-employees"
- Employee events
- Free use of our gym
- Regular feedback culture
